Help Center
  1. Help Center
  2. MyLearning Help Desk

Learning Technologies Help Request

Required fields are marked with an asterisk*

Provide a brief description of your issue. You will be able to describe the issue in greater detail below.

Describe the issue and, if applicable, what steps can be taken to recreate it.

Drag and drop files, paste screenshots, or browse

If you were able to capture any screenshots of your issue, please upload them here.

Powered by Jira Service Management
{"xsrfToken":"5c5266c7bc188694b4f3e65d686f94c3816cd0c9_lout","branding":{"id":"7","key":"mlhs","name":"MyLearning Help Desk","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"mlhs","projectId":10028,"serviceDeskId":7,"name":"MyLearning Help Desk","description":"<p>Welcome! You can raise a request for MyLearning Help Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"133","name":"CCAD Account Request","descriptionHtml":"","callToAction":"CCAD Account Request","introHtml":"<p>Request Account Provision</p>","icon":10517,"iconUrl":"https://ccfedu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[13],"key":""},{"id":"166","name":"Learning Technologies Help Request","descriptionHtml":"","callToAction":"Learning Technologies Help Request","introHtml":"<p>Report an Issue or Request Help with Learning Technologies</p>","icon":10470,"iconUrl":"https://ccfedu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[11],"key":""},{"id":"60","name":"MyLearning Help Request","descriptionHtml":"","callToAction":"MyLearning Help Request","introHtml":"<p>Report an Issue or Request Help with MyLearning</p>","icon":10466,"iconUrl":"https://ccfedu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[11],"key":""},{"id":"44","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://ccfedu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Common Requests"},{"id":13,"name":"Logins and Accounts"}],"orderMapping":{"13":[133],"18":[66],"11":[166,60]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"54af9256-4841-36ab-84bc-7e38a7d5a437","appLinkName":"","appLinkUrl":"","spaceKey":"MLHS","spaceName":"MyLearning Help Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MLHS","serviceDeskId":7,"kbLinkDomainURLs":["https://ccfedu.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MLHS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NTZjYTRlMy0xYmZkLTQzNjQtODA2MC1mYjNkOThlYzA5ZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0NzA5MDQsIm5iZiI6MTc1MTQ2OTcwNH0.uFuhbwhc46zfHdzb_S6n5xEQ9n7ifsKpBbKgaYNmMos","targetCollection":"upload-project-10028","endpointUrl":"https://api.media.atlassian.com","clientId":"556ca4e3-1bfd-4364-8060-fb3d98ec09d0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":166,"projectId":10028,"issueType":{"id":"10008","name":"[System] Service request"},"form":{"name":"Learning Technologies Help Request","descriptionHtml":"","callToAction":"Learning Technologies Help Request","intro":"<p>Report an Issue or Request Help with Learning Technologies</p>","instructions":"","icon":10470,"iconUrl":"https://ccfedu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10173","fieldConfigId":"10307","label":"Employee/Nonemployee ID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Issue Title","description":"Provide a brief description of your issue. You will be able to describe the issue in greater detail below.","descriptionHtml":"<p>Provide a brief description of your issue. You will be able to describe the issue in greater detail below.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Issue Description","description":"Describe the issue and, if applicable, what steps can be taken to recreate it.","descriptionHtml":"<p>Describe the issue and, if applicable, what steps can be taken to recreate it.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"If you were able to capture any screenshots of your issue, please upload them here.","descriptionHtml":"<p>If you were able to capture any screenshots of your issue, please upload them here.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/166","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/166","calendarParams":{"firstDay":0,"date":"2025-07-02T11:21:45-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"54af9256-4841-36ab-84bc-7e38a7d5a437","appLinkName":"","appLinkUrl":"","spaceKey":"MLHS","spaceName":"MyLearning Help Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MLHS","serviceDeskId":7,"kbLinkDomainURLs":["https://ccfedu.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NTZjYTRlMy0xYmZkLTQzNjQtODA2MC1mYjNkOThlYzA5ZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0NzA5MDUsIm5iZiI6MTc1MTQ2OTcwNX0.UqYSfCXDlpa9HpyFaipDKPcgy52-ILRggS5UcJzzKeA","targetCollection":"upload-project-10028","endpointUrl":"https://api.media.atlassian.com","clientId":"556ca4e3-1bfd-4364-8060-fb3d98ec09d0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ccfedu","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5c5266c7bc188694b4f3e65d686f94c3816cd0c9_lout","baseUrl":"https://ccfedu.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ccfedu.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"556ca4e3-1bfd-4364-8060-fb3d98ec09d0","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"eaadc48b487243d6a4bbd87a3cdfacc7","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}